We love hearing that our customers are happy with their hair! tailored tresses was built to provide the highest quality of virgin hair at a reasonable price. we hope that we have succeeded. may your entire hair journey (buying the hair, receiving your bundles, and getting your install) be complete bliss. after payment, all orders will be processed withing a 48 hour time range. we ship using dhl so please choose an address where someone will be present as a signature is required to receive the package. our standard shipping is 2-4 business days no matter where you are located. we ship internationally as well so all of our supporters can feel beautiful. 

Mistakes Happen! If for any reason you have received the wrong bundles, then please email us so that we can get your problem solved. if we receive the hair back in the same condition as when it was sent, then your new corrected bundles will arrive soon after at no cost to you. once an item has been shipped, no changes can be made to the order. yet if you email us while your order is still being processed, then we will gladly make any necessary changes and price adjustments. 

We believe that our hair is top notch. Yet for any reason, if excess shedding or tangling occurs within the first ten days, then please email us for further instructions. We may ask that you also include photos or videos of the occurrences as further proof in order to decide whether the hair needs further testing. Please remember that you all make us better and we are always encouraged to make improvements! 

please direct any questions, comments, or concerns to the company email: shoptailoredtresses@gmail.com